Frequently Asked Questions

Please email us general@craftykari.com

We take 2-3 business days to respond. Not including weekends.

Include your order number and applicable pictures.

Returns - Yes you can return items however the shipping price will not be refunded and customer will have to cover the price of shipping the item back. The refund will not be processed until item is received. Items must not be worn and must be in the same condition that was received.

Cancels - a $5 fee will be charged to orders that are canceled. 

Please email us as soon as possible. Once the shipping label is created we can not make changes.

We are not responsible for packages delivery to incorrect address. 

Cups - Our regular process time is 12 business days. If you are coming from a viral video that time frame will increase to up to 6 weeks.

Clothing - Our regular process time is 12 business days. If you are coming from a viral video that time frame will increase to up to 6 weeks.

Craft Blanks - 5 Business days

Transfers - 5 - 10 Business Days

Custom items - Custom items take 6-8 weeks. This includes any item that has a custom name, image or datw.

Please keep in mind that processing time and shipping time are not the same. The shipping time will go into effect after the process time.